Returns and Refunds
Returns & Refunds Policy
If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us within 7 working days of receipt, it must be in its original condition and packaging. If you wish to return a watch please notify us using the form at the link below*. Please note that the watch, strap or other item purchased must be in new and resalable condition. If the item has been worn and the plastic protectors on the dial and/or caseback have been removed, or there are other factors indicating usage such as the strap shows signs of the watch being worn the returns policy will not apply. For clarification the essential point is that the goods should not have been used beyond what would be expected if you had handled or examined an item in a shop prior to making a purchase.
To request a returns authorization number please click here
* This does not apply if you have asked for a watch to be engraved or personalized in some other way because in these circumstances it cannot be resold.
In the unlikely event that you receive a watch that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 7 working days of receipt. In the case of damage please contact us as soon as possible because the delivery company sometimes wishes to inspect the item in situ or alternatively uplift the item as quickly as possible after the delivery. Under the above circumstances we will also refund you the cost incurred in returning the item to us. If you are returning a watch because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the watch was wrongly ordered by yourself. Particular care should be taken when ordering straps to ensure that you order the correct width to avoid the problem of needing to exchange the item.